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FAQ

  • Can I actually see the furniture?
    There is an exhibition room in the workshop, so you can see it here. →About the exhibition room Furniture in our workshop is mainly made-to-order, so Works that he furniture introduced in is not always on display.
  • Can I choose the type of wood when ordering?
    Yes, you can. Please refer to this page. However, depending on the availability of lumber, there may be some tree species that cannot be accepted, or the delivery date may change. Also, please understand that some tree species are unsuitable for certain furniture specifications and uses.
  • Does the type of wood affect the price?
    The price is the same for any tree. However, in the case of making with wood, single board, or bookmatching, which we do not usually handle, it will be different. Please feel free to contact us.
  • Can I see wood samples in your workshop?
    Yes. Samples of the tree species we handle are available. Detailed description of wood species is here. You can also see the logs we have in stock.
  • Which material should I choose to make the furniture as light as possible?
    Among the trees that can be handled, amur cork tree and Japanese walnut are suitable. This page describes the specific weight, so please refer to it.
  • Can I order small wooden items?
    We do not accept small-lot orders for wooden cutlery, plates, etc. Depending on the number of orders and what you want, we may be able to accommodate your request, so please feel free to contact us. You can order frames in any size you like, starting from just one piece.
  • How long is the delivery time?
    With the exception of some items, Umebachi Furniture is made after receiving your order. It depends on the product, but please wait about 2 months after you place your order. In addition, for small wooden items, you can buy at online shop or exhibition room.
  • Can I place an order from a distance? Also, how will payment and delivery be handled?
    Yes, you can order it. We will contact you by email or phone. We try to deliver directly by our staff as much as possible. But it may be delivered using "らくらく家財宅急便". In this case, payment will be made in advance by bank transfer. If you live in outside Japan, it will be delivered by EMS (Japan post). The delivery fee or shipping fee will be specified in the quotation. In addition, customs duty and consumption tax may be incurred.
  • Do you have after-sales service?
    The warranty period is one year from the date of delivery of the product. Any failure due to a manufacturing defect that occurs during the warranty period will be repaired free of charge. We also offer repainting of table tops for a fee. ¥38,500~
  • Can you repair or refurbish the furniture?
    Yes. We will do our best to the furniture purchased from other stores. Please feel free to contact us. In addition to selling new furniture, I would like to help you use good things for a long time and pass them on to the next generation. See here for past works. In addition, we also offer repainting of tabletops purchased at our workshop for a fee. From ¥38,500 (tax included)
  • I would like to lower the height of the table and chairs, can you cut the legs?
    Yes. We will do our best to items purchased from other stores. Please note that we may not be able to accept orders depending on the shape and material. The cut part is chamfered and touched up. In the case of a chair, after cutting, place it on a horizontal table, check that there is no rattling, and then attach the felt. Prices start from ¥4,400 (tax included).
  • Can you make outdoor furniture for me?
    Please contact us first. Wood, which is a natural material, deteriorates due to sunlight, wind and rain, insects, and fungi. This is inevitable. The speed of deterioration can be slowed down by changing the type of wood and the method of painting It depends on the conditions, such as whether to use it under the eaves, or how it is exposed to direct sunlight. Depending on the conditions, we may refuse your request.
  • Please tell us about the aging of furniture.
    →See "Table of Contents 3" on this page.
  • What is solid wood? Also, please tell me about laminated lumber, plywood, single board and glued lumber.
    ■Solid wood It refers to timber at the stage of sawing from a log. ■Laminated wood, plywood It refers to a wooden material made industrially by pasting together lumber with glue. You can get it relatively cheaply at home centers. It is often used as a building material. Glue-laminated lumber: A material that is reassembled from many small pieces of lumber glued together. The wood grain is discontinuous and looks like a patchwork. Plywood: A material made by applying glue to thin slices of veneer and stacking them together. ■Single plate A board just sawn from a log, not glued. It can be said that it is solid wood. Among solid wood, it is often used for a wide range of boards. ■Glued lumber It refers to a board in which solid wood is joined in the width direction with glue. It is also called solid board.
  • What are hardwoods? Also, please tell me the difference from conifers.
    The types of trees can be broadly divided into broad-leaved trees and coniferous trees. ■Hardwood Flat leaves. As a timber, there are exceptions, but it is hard, durable, and scratch-resistant. The texture is complex and the grain is clear. Example: walnut, chestnut, cherry, ash, oak, zelkova, etc. For more information on domestic hardwood →here ■Conifers The leaves are sharp. As a timber, it is light and soft. Therefore, it has the disadvantage of being easily scratched. Also, there are many knot. The structure is simple and the grain is smooth. Some have aroma. Example: cedar, cypress, pine, etc.
  • What are the advantages of using domestic woods?
    →See "Table of Contents 2" on this page.
  • What is veneer plywood?
    Thin slices of wood are attached to plywood as the base material. The texture of the wood is the same, and there is almost no warping. In the right place, it may be used for the back plate of furniture or the bottom plate of a drawer.
  • Which material should I choose to make the furniture as light as possible?
    Among the trees that can be handled, Amur cork tree and Japanese walnut are suitable. This page describes the specific weight, so please refer to it.
  • Does the type of wood affect the price?
    The price is the same for any tree. However, in the case of making with wood, single board, or bookmatching, which we do not usually handle, it will be different. Please feel free to contact us.
  • Can I choose the type of wood when ordering?
    Yes, you can. Please refer to this page. However, depending on the availability of lumber, there may be some tree species that cannot be accepted, or the delivery date may change. Also, please understand that some tree species are unsuitable for certain furniture specifications and uses.
  • Can I see wood samples in your workshop?
    Yes. Samples of the tree species we handle are available. Detailed description of wood species is here. You can also see the logs we have in stock.
  • Please tell us about the rattan and paper cord used for the seat.
    ■Rattan It is the palm family that grows mainly in Southeast Asia. Bamboo and wood are completely different plants. It has the seemingly contradictory characteristics of being light, flexible, and strong against pulling. By using it on the seat surface, we can create a light and comfortable chair. The luster will come out as you use it, so you can enjoy the change over time. ■Paper code This is a chair-specific paper rope that is often used for the seat surface of Scandinavian chairs such as the "Y Chair". Made in Denmark, the twist is hard to come back, and it is very durable. Like rattan, it makes a light chair. It is a little harder to sit on than rattan, but it will adapt to the user's buttocks as you use it. * After using the chair for many years, it is necessary to replace the seat. The length of time it takes to replace the seat will vary greatly depending on the user's physique and frequency of use. Please feel free to contact us if you wish to change the seat. (From ¥15,000)
  • What is included in the paint?
    Natural paint based on linseed oil and tung oil. The solvent is also naturally derived, and we use turpentine, an essential oil derived from pine resin. For those who are sensitive to odors, we also offer solvent-free paints. Maintenance waxes are semi-solids containing beeswax, linseed oil, and tung oil. This is a highly safe paint that complies with EN71-3 (European Toy Manufacturing Safety Standards).
  • There are several natural paint manufacturers. What are the advantages of Kleidezeit paints?
    Compared to manufacturers such as Osmo, Livos, and Watco, safety is our top priority. It is a paint that does not contain chemical substances, sticking to natural ingredients. Complies with EN71-3 (European Toy Manufacturing Safety Standard).
  • What kind of glue do you use?
    We use a highly safe glue that does not contain volatile solvents. It is a highly reliable glue with high water resistance and strength. It is also approved by the FDA (U.S. Food and Drug Administration) for use on items that come in contact with food, such as cutting boards.
  • Please tell me about payment and delivery method when ordering.
    We will contact you when the furniture is completed, so please let us know your convenience regarding the delivery date. You can pick it up at the workshop or we can bring it to your home. Transportation and installation costs will be charged separately. (¥5,500~) If the delivery destination is in Kawagoe city, the delivery fee is free. The cost will be specified in the quotation. Payment should be made by bank transfer by the delivery date after the completion notification. Alternatively, you can pay by cash at the time of delivery. If you are far away, we will deliver it by "らくらく家財宅急便". In this case, the only payment method is bank transfer. If you live in outside Japan, it will be delivered by EMS (Japan post). The delivery fee or shipping fee will be specified in the quotation. In addition, customs duty and consumption tax may be incurred.
  • Can you issue a receipt?
    I can publish it. Please let us know your desired address.
  • Can I place an order from a distance? Also, how will payment and delivery be handled?
    Yes, you can order it. We will contact you by email or phone. We try to deliver directly by our staff as much as possible. But, it will be delivered using "らくらく家財宅急便". In this case, payment will be made in advance by bank transfer. If you live in outside Japan, it will be delivered by EMS (Japan post). The delivery fee or shipping fee will be specified in the quotation. In addition, customs duty and consumption tax may be incurred.
  • I would like to purchase mail-order products by cash on delivery, is that possible?
    Sorry, we do not accept cash on delivery. Payment can be made by bank transfer (prepayment), credit card, or PayPal.
  • How should I care for my oil-finished furniture?
    →See this page.
  • How can I remove darkening?
    First, try wiping it with a steamed towel. It can remove some dirt. If it still doesn't work, please contact us.
  • Please tell me how to care for the rattan and paper cord used for the seat.
    ■Rattan You don't usually need to care for it. If you are concerned about dirt, wipe it with a tightly wrung cloth. ■Paper code Use a vacuum cleaner to remove dust from gaps. If you are concerned about dirt, please remove the dirt by tapping it with a steamed towel. Never rub. If it gets wet, dry it in the shade before using. If you are concerned about stains such as wine stains, we recommend replacing the seat. * Please do not use it as a stepping stool. If a load is applied to one point, it will cause fraying and shorten the service life. Also, avoid sitting vigorously. * After using the chair for many years, it is necessary to replace the seat. The length of time it takes to replace the seat will vary greatly depending on the user's physique and frequency of use. Please feel free to contact us if you wish to change the seat. (From ¥15,000)
  • How should I care for wooden tableware and cutlery?
    After washing with water, wipe off the moisture well and dry. If it loses its luster and becomes dry, apply cooking oil by rubbing it in and then wipe it off. If possible, drying oil such as linseed oil, walnut oil, and perilla oil are suitable. See also How to care for oil finish furniture.
  • Do you have after-sales service?
    The warranty period is one year from the date of delivery of the product. Any failure due to a manufacturing defect that occurs during the warranty period will be repaired free of charge. We also offer repainting of table tops for a fee. From ¥38,500 (tax included)
  • Please tell us about the aging of furniture.
    →See "Table of Contents 3" on this page.
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